Frequently Asked Questions

Do you do delivery?
Yes, we do! When you place your order online select delivery and input the address, our online system will automatically include the delivery charge for that postcode. If no price appears, we may not be able to deliver to that area.

Do you do pick ups at all locations?
Degraves st store is open all 7 days for pick up. Our Queen and William st stores are open Mon-Fri for pick ups.

What payment methods do you accept?
We accept credit card via paypal for online orders.

I need to make an order for today/tomorrow
Please call us on (03) 9602 3884 to place any urgent orders.

Terms & Conditions

All our prices are inclusive of GST where applicable. Our prices may change without notice.
We accept all cards via PayPal.
Delivery fees are quoted on location or online. Our deliveries are sent from our Melbourne CBD. We ensure our delivery drivers do a safe delivery of our cupcakes due to its delicate nature. There is a additional surcharge on the usual weekday delivery cost for orders requiring deliveries on weekends.

If you are not entirely satisfied with your order please speak to one of our Managers to resolve the issue. Only orders that have been delivered or received instore in a faulty manner, such as cupcakes that are destroyed in appearance or inedible, may receive a full refund. Once the cupcakes have been picked up by the customer or delivered, it is the responsibility of the customer to treat the product with care until required.