All pre-orders not collected or cancelled within 24 hours of collection will be charged for in full.
An order must be cancelled 2 business days before the required date, to be eligible for a refund. For cakes and custom orders (including, edible logo orders) we require 3 business days.
If an order is requested to be cancelled within the above mentioned windows, we are happy to offer a full credit note to use within 12 months.
Refunds (if applicable)
If you're not completely satisfied with your order, please send an e-mail with an accompanying clear photo of the product to firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
Please be mindful that our cupcakes are fragile and must be handled with care. We ask all our team members to ensure that when cakes are delivered or handed to customers, that they are done so in perfect condition. The condition of the cakes once in our customer's hands are the responsibility of the customer.
Full refunds including shipping cost will need to be given for any faulty/damaged products under Australian Consumer Laws
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com